Order management systems offer a wide range of benefits. Whether you’re operating a warehouse, 3PL, or E-Commerce business, order management systems can help improve the customer experience by streamlining fulfilment and shipping processes and providing omnichannel functionality.
Of course, not all order management systems are created equal. There’s a wide range of software available, but the industry has seen significant evolution within the last few years, so you need to think carefully about which system is right for you.
10 key factors to look for in an order management system:
The various order management systems have different strengths and weaknesses.
So, before selecting an OMS, run through the following checklist to confirm you’re making the right decision. There may be some features that you hadn’t thought of, or didn’t know could be taken care of by an order management system.
Let’s explore each one in-depth:
1. Cloud-based order management software
Ensure you can access a cloud-based system to consolidate all your orders in one place, from anywhere, and manage the whole dispatch process from picking, packing, to dispatch of orders.
Cloud-based systems are also easy to scale and highly configurable.
As your business grows, your order management requirements will also start to grow – you may start to use more integrations, have more users, or even require more features from the system.
Cloud-based systems also tend to be easier to set-up. Because it runs on the cloud, you don’t need to install complicated software on local computers or devices.
2. Shipping management
Shipping management is a critical element. As your business starts to receive more orders, handling all the shipping requirements could become a little overwhelming.
Your order management system should allow you to integrate as many shipping services as you need. Look for plenty of options for direct and multi-courier integrations all managed from a single platform.
3. Integration across company systems
An essential function of an order management system is its ability to integrate across company
infrastructure, service providers, and supply chain technology.
Make sure your OMS integrates with your account system, warehousing systems, couriers, shopping carts, and more. Some even integrate into multiple marketplaces, such as WooCommerce, Magento, and Shopify. Integrations with multiple systems will ensure your order management is as seamless and automated as possible.
4. Dropshipping capabilities
Contrary to their name, order management systems can actually take care of a lot more than just managing orders. One such element is dropshipping.
The best order management systems have the ability to set up lists of dropship products and suppliers to automatically split out products from orders you do not fulfil yourself.
5. Order tracking
The ability to track and monitor orders may be the most important basic function of an OMS. When the warehouse picks, packs, and ships products, your order management system should send a notification to the customer that their order has shipped.
It should also be able to tell them when to expect it based on their shipping address, and order information. Both you and the customer can then track the package as it travels to its destination.
6. Multichannel management
Your order management system should be able to integrate all your sales channels into one user interface. This will give you a complete view of orders and data, and reduce mistakes by putting all the information you need into one accessible place – based on real-time data. Look for multiple global marketplace integrations out of the box.
Your customers are everywhere. But for small and medium-sized businesses, this need to touch every customer on all the key platforms can be a big ask. Your brand’s Shopify game might be strong, but WooCommerce and Magento might be a mystery. Yet with more platforms integrated into one order management system, you have more chances to sell.
7. Inventory management
Many order management systems can predict how much stock you’ll need to avoid over- ordering, or worse, over-selling. This can be especially important during peak times.
An order management system that connects to your inventory gives you more visibility and complete control over inventory management. Ensure your chosen OMS can automatically sync your stock levels, allowing each of your sales channels to remain up-to-date.
8. Brand management
One of the most important benefits of an order management system is its positive effect on the customer experience. Look for the ability to create automatic shipping labels and invoices that can be customised by your brand.
9. Value-added services
Your order management system should be flexible enough to adapt to your needs, so that it really supports your business. Ensure it has the ability to be customised or reconfigured to your specific needs. And ask whether the platform is continually adding new feature functionality.
10. Global reach
We live in an increasingly globalised world. Brands are taking orders from beyond their borders
on a daily basis. Ensure your order management systems can facilitate cross-border E-Commerce orders and payments from any country and currency type. This not only expands a brand’s retail footprint but allows them to learn and grow in new markets.
Red flags to watch out for
With so many order management systems on the market, it can be challenging to find the
perfect OMS to meet all your needs. Some of the challenges you may run into include the following:
● An order management system that doesn’t integrate well with your existing systems.
● An order management system that doesn’t continually adapt and update based on your evolving needs.
● An order management system that lacks the right 3rd party integration such as invoicing systems, marketplaces, and shopping carts.
● An order management system that involves complicated implementation. To solve this issue, look for a vendor that offers a demo, and ongoing support.
● An order management system should also be cloud-based, as this allows users to check on orders anytime, anywhere!
Overall, there are many systems available for order management. Each has its advantages and drawbacks. The right OMS for you is one that leiminates as many manual processes as possible from your order management process, saving precious time and effort. Determine which tasks you need automating and invest in an OMS that can efficiently automate these features and more. The right OMS for your business ticks as many of those boxes as possible.
Your next step
Are you convinced to implement an order management system in your business? Whether you’re searching for your first OMS or looking to replace your existing one, get in touch with our friendly team today.
Mintsoft is an Order Management System for scaling businesses. You can process orders across multiple channels, and track order information through one central dashboard. The best part? Get access to over 175 integrations including 60 multichannel shopping carts and marketplaces to 80 courier integrations as standard.
For more information, check out Mintsoft’s brochure or book a demo here.