Delivery routing could be the missing part of the retail puzzle – with Mintsoft partner Stream

Delivery routing could be the missing part of the retail puzzle

Mintsoft has always looked to develop a suite of excellent products and deliver a great customer experience. Our partnerships allow our customers to access a wide range of services. When Stream joined Mintsoft’s already impressive list of integrations, this brought a new way for customers to use our software to get their products delivered to their customers across the world.

Stream provides Mintsoft customers who have their own fleet of vehicles with an innovative transport management system and offer a multi-award winning transport management solution designed for companies with complex and challenging logistics requirements such as two-person home delivery, assembly, same-day delivery services, emergency parts and repair services.

With global marketplaces at the consumer’s fingertips, shipping costs are a primary determinate for sales conversion. Today’s consumers are looking for competitive and economical price rates for shipping methods and excellent service.

What are the trends? We caught up with Dave Pickburn, founder and CEO at StreamTech, to ask.

Why did you partner with Mintsoft?

Businesses who are taking advantage of the continued growth in e-commerce and need to manage inventory, orders, sales and want to deliver those products to customers with their own vehicles will particularly benefit from the integration.

Strategically, partnering with Mintsoft allows Stream to provide a complete warehousing and logistics solution which is entirely cloud-based. Working with Mintsoft and the broader Access Workspace platform will further develop new and existing global markets.

What challenges or trends have you seen in delivery since the pandemic?

A recent study by Dotcom Distribution showed the impact that COVID-19 has had on the e-Commerce sector and highlights just how much consumer demands.

58% have ordered online when they usually would have gone to a store. At the same time, 40% of consumers expect their order to arrive in just 1 – 2 days and leave negative reviews if they aren’t getting the service they need. Shipping is the most common cause of problems, whether that’s delays or damages, or not arriving at all, damaging the retailer’s brands.

There have been peaks in demand that have changed how retailers need to work. 

As people began planning their summer soirées and garden parties, online retailers were hit with an influx of garden furniture orders, fire pits and outdoor accessories, and associated calls to ask where the items were. This ‘ugly freight’ can cause challenges for retailers who cannot offer the same excellent service they provide for smaller items for these larger deliveries.

This one example highlights the importance of having a reliable delivery tracking system, keeping both your business and your customers up to date with where the goods are at every step of the journey.

Get in touch

If you are considering investing in delivery routing & logistics software or a walkaround check & defect reporting system, we would recommend our partner, Stream. They have helped businesses manage their logistics, vehicles, drivers and orders across a vast range of sectors. As a Mintsoft partner, our two systems work perfectly with each other.

Get in touch with our team if you’d like to discuss starting a Mintsoft partnership.